Refund Policy

Return Policy – EvaSlim

We have a 30 day return policy. This means you  have 30 days after receiving your order to request a return.

Returns Policy

To be eligible for a return, the item must:

  • Be in the same condition as you received it
  • Not worn or unused
  • Provided with labels
  • In the original packaging are
  • Have a receipt or proof of purchase

Want to request a return? Please contact us via the  contact page  . Returns should be sent to the following address:

EvaSlim The Wind Turbine 7 3815KP Amersfoort

Once your return is approved, you will receive a return label and instructions on how and where to send the package.  Items returned without prior return request will not be accepted.

If you have any questions about returns, please feel free to contact us via the contact page .

Damage and problems

Please check your order immediately upon receipt. Contact us immediately if:

  • You have received a damaged or defective item
  • You have received the wrong item

We will assess the problem as soon as possible and provide an appropriate solution.

Exceptions – Items that cannot be returned

Some items  cannot be returned , including:

  • Perishable goods (such as food, flowers or plants)
  • Personalized or custom made products
  • Personal care products (such as cosmetics)
  • Hazardous substances, flammable liquids or gases

Please note:  Discounted items and  gift cards  cannot be returned.

If you have any questions about a specific item, please contact us via the  contact page  .

Exchange

Want a different item? The fastest way is to return the unwanted item and order the new item separately after your return has been approved.

Legal cooling-off period of 14 days (EU)

For orders shipped to the  European Union,  you have the right to cancel or return your order within 14 days without giving any reason.

The return policy remains the same: the item must be unused, tagged and in its original packaging. You will also need proof of purchase.

Refund

Once we have received and inspected your return, you will receive a confirmation from us.

  • If the return is approved, the amount will be   refunded to the original payment method within 10 business days
    . Please note that the processing time with your bank or credit card company may take additional time.
  • If you have not received a refund after  15 business days  , please contact us via the contact page .
  • If you have any further questions, you can always contact us via the  contact page  .