Complaints
At EvaSlim , customer satisfaction is our top priority. We strive to offer our customers the best deals and excellent service. However, it may happen that you are not satisfied with a product or service. In that case, we would like to hear from you so that we can find a suitable solution together.
How do you file a complaint?
Do you have a complaint about a product, an order or our service? Please contact us via one of the channels below:
📧 Email: info@magicmatcha.nl
Always include the following in your email or message:
✅ Your name and order number
✅ A clear description of the complaint
We will contact you within 2 working days to discuss the complaint and offer a solution.
How will your complaint be handled?
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Confirmation of receipt : Once we have received your complaint, you will receive an email confirmation.
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Investigation : We will carefully assess your complaint and look for a suitable solution.
- Solution : You will receive a substantive response from us within 5 working days with a possible solution. Our solutions can range from a replacement product to a refund or other appropriate compensation .